Policies - Your terms and conditions of use

PICTURES are FOR REFERENCE ONLY. ITEM YOU RECEIVE MAY BE DIFFERENT THEN WHAT IS PICTURED ON PUMPKEY.com, Pumpkey.net or PumpDefender.com. ALL prices are subject to change and we reserve the right to cancel an order at any time.

All internet purchased products can be returned for full refund of the purchase price. You must notify us within 10 days of delivery and return it to us within 30 days of date of purchase.

  • Within this period, to the original purchaser, Loxahatchee Electronics Corp. will rerplace or refund the purchase price. This does not apply to defects resulting from alteration, power surge, act of god, vandalism, or abuse of the unit. There is no allowance for customers labor, related expenses, or shipping charges. Missing parts will be charged to the customer.
  • Manufacturers names and part numbers are listed for reference only and it is not implied that any products from Loxahatchee Electronics represent products from the original manufacturer.
  • Prices subject to change without notice, plus tax where applicable.
  • Guarantee is not included with items sold as "used" or "as is".
  • Actual product may vary from pictures shown.
  • Core prices shown  are based on are like for like. Loxahatchee Electronics reserves the right to determine if core can be economically re-built. If it is not, the customer will be billed a core charge and the item will be returned.
  • Shipping charges are not included. Loxahatchee electronics usually ships your order via UPS ground unless otherwise specified by the purchaser. Shipping charges will be added to your invoice.
  • Qualifying refunds must be requested within 10 days of delivery.

Defender  One Security System: Loxahatchee Electronics Corporation warrants this product against defects in materials and workmanship under normal use for a period of ONE(1) YEAR from the date of factory invoice purchase. If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Loxahatchee Electronics Corporation will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Loxahatchee Electronics Corporation may request that you replace defective parts with new or refurbished user-installable parts that Loxahatchee Electronics Corporation provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Loxahatchee Electronics Corporation, assumes the remaining warranty of the original part. Parts provided by Loxahatchee Electronics Corporation in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a warranty product is given, the product for which the warranty was issued must be returned to Loxahatchee Electronics Corporation and becomes Loxahatchee Electronics Corporation’s property.

Warranty Exclusions
A. Warranties do not include intentional damage, damage caused by abuse of equipment,
equipment that has been modified (except with prior written approval from Loxahatchee
Electronics Corporation), equipment that has been subjected to physical or electrical stress,
Equipment that has not been set up properly, and equipment that has been used in a manner
other than its intended use.
B. Warranties do not include damage caused by Acts of God or by changes in operating
conditions including electrical power and telephone lines.
C. Warranties do not include damage to equipment caused by the use of devices, peripherals,
or software not recommended or supplied by Loxahatchee Electronics Corporation.
D. Warranties are void if equipment is opened or disassembled and/or if repair work is done by
persons other than those authorized by Loxahatchee Electronics Corporation.
E. Loxahatchee Electronics Corporation will not be responsible for any lost profits or for claims or
demands against the purchaser by third parties caused by the malfunctioning and/or loss of use
of equipment or software.